Privacy policy

At Chisoon Banner, your privacy matters to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase our jewelry products.

1. Information We Collect

A. Information You Provide

Full name
Billing and shipping addresses
Email address
Phone number
Payment details (processed securely by third-party payment processors)
Order history and customer support communications

B. Information Collected Automatically

IP address and device information
Browser type and operating system
Pages visited and time spent on the website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and deliver your jewelry orders
Send order confirmations and shipping updates
Provide customer support and respond to inquiries
Improve website functionality and personalize your shopping experience
Send promotional emails (if you opt in)
Detect and prevent fraudulent activities
Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal data. We only share your data with:

Payment processors to handle secure transactions
Shipping carriers to deliver your orders
IT and analytics providers to maintain and improve our website
Authorities if required by law

4. Cookies & Tracking

We use cookies to:

Remember items in your shopping cart
Improve your browsing experience
Analyze website traffic
Provide personalized recommendations

You can disable cookies in your browser settings, but some features may not work correctly.

5. Data Retention

We keep your data as long as necessary to:

Fulfill your orders
Provide customer service
Comply with tax, legal, and accounting obligations

6. Data Security

We implement industry-standard security measures (such as SSL encryption) to protect your information. However, no online system is completely secure.