Refund policy

At CHISOONBANNER, we are committed to providing high-quality jewelry and a positive shopping experience. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

Returns

Returns are only accepted for unused, brand-new items in their original condition and packaging. Items that have been used, worn, damaged by the customer, or are not in resalable.
Customers must request a return and send the item back within 30 days of receiving the order. Returns requested or shipped after the 30-day period may not be eligible for a refund.

Please contact our customer service at sales@chisoonbanner.store with your order number and a description or photo of the issue to start the return process.

Refunds

Once your return is received and inspected, we will notify you of the approval of your refund.
Refund processing time: Approved refunds are issued within 5 business days to your original payment method.
We do not charge any restocking fee.

Return Shipping Costs

If the return is due to our error (damaged, unusable, or incorrect item), return shipping costs will be covered by CHISOONBANNER.
If the return is for any other reason, please contact our customer service to discuss the available options.

Non-Returnable Items

For hygiene and safety reasons, some items such as earrings or custom-made jewelry may be non-returnable unless they are defective or not as described.